Privacy Policy – Fuse Service HVAC & Appliance Repair

Contractor (“us”, “we”, or “our”) operates the Fuse Service website https://fusesbd.com/ (the “Website”). This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Website. We will not use or share your information with anyone except as described in this Privacy Policy.

At Fuse Service, we respect your privacy and are committed to protecting your personal data.

Information We Collect

We may collect the following categories of personal information under the CCPA/CPRA:

Identifiers (name, email, phone number, address, IP address);
Commercial information (services purchased, considered, or history);
Internet or other electronic network activity (browsing, device data, interaction with ads/content);
Geolocation data (approximate location from IP address);
Professional or employment-related information (if voluntarily provided);
Inferences drawn to create customer profiles (preferences or service needs).

We do not collect or process “Sensitive Personal Information” as defined under CPRA beyond what is necessary to provide requested services. By completing forms on our website, you consent to receive SMS communications from us, including news, promotions, and other updates. Please note that your SMS opt-in information is kept strictly confidential and is not shared with any third parties.

How We Use Your Information

We may use the information we collect for the following purposes:

To provide you with our best products and services;
To improve our website and user experience;
To personalize your experience on our website;
To communicate with you about our products and services;
To comply with legal obligations.

Purposes for Each Category of Information

Each category of data listed above may be used for the following purposes:

Service delivery and account management
Customer service and appointment scheduling
Marketing, promotions, and SMS notifications (only with consent)
Analytics and website performance
Call-tracking
Fraud prevention and security monitoring
Automatic advanced matching
Legal and regulatory compliance

How We Share Your Information

We may share your personal information with third-party service providers who help us with the operation of our website, such as hosting providers, payment processors, and analytics providers. We may also share your information with law enforcement or other government agencies if required by law. Below is the list of tracking providers, advertising and analytics partners that we may use:

Google Analytics
Google Ads
Meta Pixel
Microsoft Clarity
Service Titan DNI
Service Titan Web Scheduler
Newo.ai chat widget
Google Search Console
Bing Webmaster Tool
Microsoft Ads
Contractor Commerce

How We Process your Information

We process personal information only for the purposes described in this Privacy Policy, including providing services, managing customer relationships, scheduling, billing, communication, and operational support. We use ServiceTitan, a trusted third-party field service management platform, to store and manage customer information, including contact details, job history, appointment data, communication logs, invoices, and service records. By using our services, you acknowledge that:

All customer information is securely stored within ServiceTitan’s systems
ServiceTitan may maintain system logs related to platform usage, access, and operational activity as part of its standard security practices
Contractor does not itself maintain or permanently store detailed system logs outside of ServiceTitan

We encourage you to review ServiceTitan’s privacy practices for additional details about their data handling.

Processing Activities

We process your information for:

Service scheduling and dispatch
Customer communication (email, SMS, phone)
Billing, invoicing, and payment processing
Service recommendations and follow-up
Record-keeping required for business and legal compliance
Website and system analytics (non-sensitive)

How We Protect Your Information

We use a combination of administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include, but are not limited to:

Encryption of data in transit (e.g. HTTPS/TLS to secure communications between your browser and our servers)
Access controls and authentication (only authorized personnel can access personal information, and only when necessary to perform their job duties)
Secure data storage (personal information stored on secure servers protected by firewalls and other security technologies)
Routine security monitoring (monitoring our systems for vulnerabilities, suspicious activity, or potential attacks)
Vendor and service-provider oversight (we ensure that third-party providers who process personal data maintain appropriate security measures as required by the CCPA/CPRA)
Employee training (our staff receives training on privacy and security best practices to help prevent unauthorized access or misuse of personal information)
Incident response procedures (in the unlikely event of a data breach, we will promptly investigate and take appropriate steps as required by applicable law, including notifications where necessary)

While we take reasonable steps to safeguard your information, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

SMS Communication Policy

By using our services and the Website, you consent to receive SMS communications from us. Information obtained as part of the SMS consent process will not be shared with third parties. If you have consented to receive text messages from Contractor, you may receive text messages related to recurring services, that include but are not limited to messages regarding service they need, confirm appointment information, answering customers question etc.

Standard Messaging Disclosures:

Message and data rates may apply.
You can opt-out at any time by texting “STOP.”
For assistance, text “HELP” or visit our Privacy Policy and Terms of Service.

Your Rights

Under the CCPA, California residents have the following rights:

The right to know what personal information we collect, use and disclose;
The right to access your personal information we maintain;
The right to request that we delete your personal information;
The right to correct inaccurate personal information;
The right to limit use of sensitive personal information;
The right to opt-out of the sale of your personal information;

To exercise these rights, please contact us using the information provided below. We may request additional information to verify your identity before fulfilling your request.

Data Retention Disclosure

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and business purpose. The personal information might be deleted via the means of user’s request on the page Do Not Sell or Share My Information.

Cookies and Tracking

We may use cookies and other tracking technologies to collect information about your use of our website that can be accepted or rejected. Additionally, you can control cookies through your browser settings and other tools. Please note that disabling cookies may affect your ability to use certain features of our website. We do not use cookies for cross-context behavioral advertising.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our use of your personal information, please contact us via email: support@fusesbd.com

Effective date: 11.18.2025. Last updated: 11.18.2025.

Gloria

Fuse is an excellent, well-trained, and experienced company. I initially called them for maintenance on my tankless water heater, but when it eventually needed replacing, the service was impeccable. They ordered the new unit on Tuesday, and it was professionally installed by Thursday. I also had them diagnose an issue with my AC unit, which will also be replaced at a later time by them. Their prices are very reasonable for the quality of work and equipment provided. I especially appreciated their punctuality, clear communication, and the respect they showed for my home. Highly recommended!

Sharo Vaughn

Alex provided great service! Very punctual and easy to talk. I would recommend FUSE to anyone.

Howard Salis

Alex from Fuse came out to help us twice; the first for HVAC maintenance (cleaning our AC system) and the second to diagnose and fix an electric circuit controlling our grounded outlets. He provided excellent & timely service with great pricing. In particular, he was extremely persistent & patient while mapping one of our electric circuits to find & identify which GFCI outlet was responsible for the breaker trip (it was hidden away!). Very nice guy and great work!

Juney Ahn

We have consistently received prompt and professional responses and service from Fuse HVAC and Plumbing. Our technician Alex knows his stuff and takes a lot of pride in his work. He thinks things through and works so that there are no mistakes or problems. And he is great at HVAC and plumbing too! Ask him any question and you will receive a thoughtful response based on experience and the goal of helping the customer. Very glad to have found a good company in the area.

Arantxa Ruiz

Great service great price knowledgeable and fast replacement.

Federico Villaluna

Alex is extremely professional and very knowledgeable. This is the third time he’s come by on three different issues. I will always call this company and ask for Alex.

Van Tran

I can't say enough good things about [Maintenance Person's Name]! He arrived right on time and brought an incredibly positive attitude that made the whole experience stress-free. He was super helpful from the start, quickly diagnosing the issue with impressive knowledge. What stood out most was how clearly he explained the problem—no technical jargon, just straightforward facts so I understood exactly what was wrong. He also walked me through the pricing with complete transparency, breaking down every cost before starting any work. Professional, friendly, and thorough—highly recommend!

Patrick

I got our dishwasher fixed. It was a great overall experience. The technician was very knowledgeable and did an awesome job. No upselling or nonsense, just fixing what was needed, which is so refreshing. I highly recommend Fuse. This fix saved us money from having to buy another dishwasher. Great job overall.

Evgenii V

Alex is the best of the best of the best! Thank for your help with my AC! Now it looks and work amazing! Highly recommended!

Stephen Abrahim

I've used Fuse for both our rental property and our own property. The service is some of the best I've ever experienced. Alex has fixed 2 dryers, a washer, fixed plumbing, and maintenance on my AC unit. My buddy used Fuse as well to fix his AC unit. Alex and the rest of the crew are amazing. Super kind, and really want to make sure they take care of you. They also are great at telling you what you can do to prevent yourself from future issues and even will answer tons of questions and not treat it like it's some ancient secret passed down from appliance tech to appliance tech. Go with Fuse, trust me.

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Jim C.

Alex was and tried his best to explain what happened. He recommended only necessary repair and not try to sell what is not required. I will ask Alex for my future maintenance.

C C.

My dryer went out first, then my washer machine. Alex came out on time, very professional, diagnosed the problem and fix them both. Thank you.

Clarissa Lopez ..

Alex came as scheduled. Communication was great. He explained the issue and fixed quickly. He was very upfront and honest with what the issue was and how he can fix unlike another company that tried to upcharge me for other services before letting me know the issue. Pricing very fair as well. We will definitely use their services again.

Martin C.

Alex arrived exactly on time and handled my furnace repair with great professionalism. He provided a clear explanation of the issue so I knew exactly what was being fixed. I highly recommend his expert service to anyone in need.

Mun-Wah N.

Fuse helped us with a number of things: washer repair, new water heater installation, Viking range hood motor deep cleaning, sink faucets installation, toilet installation, and bathroom fans installation. Alex and Mike (technicians) provided fast and professional service at a fair price. Annie at the call center is friendly and helpful. Other pros complimented on how well our water heater was installed. Fuse is an excellent company we trust and will definitely call on again in the future.

Angelyne P.

We've had a few issues with our drying machine and Technician Alex has been able to help us with repairs! He is very polite and professional during each visit. He's patient when it comes to explaining the issue to us and what he did to repair it. All in all, the service was great and our drying machine is up and running like normal.

Bri D.

Highly recommend! We've had this company out a few times now and every experience has been excellent. They first came to repair our dryer a few months ago, and a couple months later when a completely unrelated sensor went out, they fixed it free of charge. Recently, the same issue happened again and they came out right away, repaired it, and even took the time to explain how to maintain the dryer to keep it from happening again. What really stood out was how kind and helpful they were. It's rare to find a company that's this honest, fast, and genuinely cares about helping you take care of your appliances. We'll definitely keep using them for any future repairs and recommend them to anyone who needs great service!

Stephen A.

I've used Fuse for both our rental property and our own property. The service is some of the best I've ever experienced. Alex has fixed two dryers, a washer, and repaired plumbing, as well as performed maintenance on my AC unit. My buddy used Fuse as well to fix his AC unit. Alex and the rest of the crew are amazing. Super kind, and they really want to make sure they take care of you. Prices are also completely reasonable and don't make you feel like you're getting ripped off. They are also great at telling you what you can do to prevent future issues and will even answer tons of questions, without treating it like some ancient secret passed down from appliance technician to appliance technician. Go with Fuse, trust me.

Stephanie A.

Great service all around from the moment I first reached out to them until their technician Alex completed the repair on my AC unit. They did not try to upsell my anything. Very transparent with the costs, issues and recommendations. l definitely recommend this company and would use them again in the future.